Legal

Refund Policy

Last updated: August 2026

At Next Wave Host, we strive to provide reliable hosting and domain services. This Refund Policy explains when refunds are available and under what conditions. By purchasing our services, you agree to this policy.

1. General Refund Terms

Refunds are issued only to the original payment method used at the time of purchase.

Refunds are not available for:

  • Accounts suspended for AUP violations
  • Accounts terminated for abuse or illegal activity
  • Services purchased more than the allowed refund window
  • Promotional or discounted services, other than Hosting Plans.
  • Add‑ons or third‑party services

2. Hosting Services Refunds

2.1 Shared Hosting

Shared hosting plans may qualify for a refund within 30 days of purchase, provided:

  • No AUP violations occurred
  • No excessive resource usage occurred
  • The account is in good standing

2.2 Reseller Hosting

Reseller hosting plans may qualify for a refund within 30 days, provided:

  • No client accounts violated the AUP
  • No abuse complaints were filed
  • No excessive resource usage occurred

2.3 VPS & Dedicated Servers

Due to provisioning costs, VPS and Dedicated Server plans are non‑refundable once activated.

2.4 Email Hosting

Email hosting is refundable within 7 days, provided no abuse or spam complaints occurred.

3. Domain Services Refunds

Domain services follow strict registry rules.

3.1 Domain Registrations

Domain registrations are non‑refundable,

including:

  • New domain purchases
  • Multi‑year registrations
  • Premium domains
  • Country‑code domains

This applies regardless of whether the domain was used.

3.2 Domain Transfers

Domain transfers are non‑refundable once initiated.

3.3 Domain Renewals

Domain renewals are non‑refundable once processed.

3.4 Redemption Fees

If a domain enters redemption status, redemption fees are non‑refundable.

4. Add‑Ons & Third‑Party Services

The following are non‑refundable:

  • SSL certificates
  • WHOIS privacy
  • Email add‑ons
  • Software licenses
  • Third‑party integrations
  • IP address purchases

These services are provided by external vendors and cannot be reversed.

5. Account Credits

Refunds issued as account credits:

  • Cannot be exchanged for cash
  • Cannot be transferred to another account
  • Must be used for future purchases with Next Wave Host

6. Service Cancellations

To cancel a service:

  1. Log into your account
  2. Open the service
  3. Select Request Cancellation
  4. Choose Immediate or End of Billing Cycle

Cancellation does not guarantee a refund unless within the allowed refund window.

7. Abuse, Violations & Non‑Payment

Refunds are not issued for accounts:

  • Suspended for AUP violations
  • Terminated for illegal activity
  • Terminated for spam or malware
  • Closed due to non‑payment

8. How to Request a Refund

To request a refund, contact:

Email: billing@nextwavehost.com Include:

  • Your name
  • Invoice number
  • Service name
  • Reason for refund request

We respond within 24–48 hours.

9. Changes to This Policy

We may update this Refund Policy at any time. Continued use of our services constitutes acceptance of updated terms.

10. Contact Information

Next Wave Host Support: Email: support@nextwavehost.com Website: nextwavehost.com

Contact form: Contact Us

Related policies

Billing & Payment Policy  ·  Terms of Service  ·  Service Level Agreement  ·  Acceptable Use Policy